From text to a workflow
On 23 September, SberTech described the automation of Sber customer requests using GigaChat and Platform V Flow. The platform previously ran predefined processes. A language model now handles free-form text, while agents with different roles take part in the subsequent work.
More than 90 processes
SberTech reports more than 90 automated processes. Platform V Flow coordinates the system’s participants and connects text processing to a sequence of operations. The response time quoted by the company applies to the platform itself, excluding external integrations.
Keeping the request’s state
Such a system needs to retain which data has been checked, which service has replied and where a specialist is required. This allows work on one request to continue as it passes between agents and people. Checking information and carrying out an operation can require different permissions.
